Client Experience Leader

Summary

Lead and coach store sales teams to deliver exceptional client experiences in a luxury menswear environment. Drive sales performance, digital adoption, and client development while ensuring adherence to store policies and standards. Hire, train, and develop Clothing Advisors and Specialists to meet business goals and foster long-term customer loyalty.

Responsibilities

• Coach Clothing Advisors and Specialists to maximize personal sales productivity
• Develop and maintain in-store and after sales service standards
• Ensure execution of Clientele Development activities and omni-channel client building
• Drive adoption of digital sales tools and meeting of digital sales goals
• Hire and train new Clothing Advisors and Specialists
• Administer onboarding and assigned training programs
• Hold one-on‑one meetings and complete performance assessments
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