Job Description
Overview
The Pepperstone story and culture are described as a transformative global fintech environment focused on progress, client outcomes, and a diverse, results-focused team across multiple locations and time zones.
About the Role
As our Client Experience Officer, your key responsibilities will include:
- Delivering high-quality customer support through live chat, email, and phone, aligned with KPIs and service standards
- Managing the client experience inbox and other communication channels with timely and accurate responses
- Documenting and categorizing client issues to generate insights for service improvement
- Maintaining and updating the Website Support Page and Knowledge Base
- Enhancing communication methods and channels to improve client experience
- Supporting client conversion and retention efforts
- Assisting clients with account verification when needed
About You
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