Job Description
Critical Tasks and Expected Contributions/Results:
Partner with sales consultants for efficient implementation of new business and smooth transition into the client management team.
Develop strategic relationships with key partners and understand clients' strategic business goals.
Champion client needs while balancing business needs and developing solutions based on customers' strategic goals.
Monitor service delivery execution and identify opportunities for improvement.
Liaise with internal functions to drive financial results and achieve high customer satisfaction.
Meet persistency goals and finalize the renewal of client contracts.
Define the Renewal Strategy with the Client Management and Underwriting Teams.
Maintain records on SFDC for key accounts and manage clients in line with team procedures.
Coordinate with regional service partners to en...
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