Job Description
Critical Tasks And Expected Contributions/Results
- Key contact to intermediaries and large clients for defined experience rated book of business.
- Engage and build strong relationships with intermediaries and/or clients.
- Pro-actively manage and successfully negotiate profitable renewal retention of defined experience-rated and portfolio-rated book of business.
- Provide consistent and quality support intermediaries and/or clients by answering queries, and collaborating with internal stakeholders to resolve services issues promptly.
- Lead employee communication meetings (English) as required by intermediaries and clients.
- Prepare customized claims analytical reports for large experience-rated clients.
- Organize and plan process trainings for key brokers as needed.
- Identify areas of process improvement and collaborate with respective stakeholder functions in executing changes.
- Manage ad-hoc assignm...
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