Client Relations Officer

Special Requirements

• Minimum of 1–2 years of BPO experience in client relations, customer service, or account management
• Strong written and verbal communication skills
• Excellent organizational and time-management capabilities
• Ability to manage multiple client accounts simultaneously

Job Summary

The Client Relations Officer (CRO) acts as the main point of contact for clients, ensuring a smooth, positive experience throughout their relationship with the company. This role focuses on managing client communications, coordinating service delivery, resolving concerns, and fostering long‑term partnerships through proactive support and clear, consistent guidance.

Key Responsibilities

• Serve as the primary liaison and account owner for assigned clients
• Handle client inquiries through approved channels, including email, phone, CRM systems, and other authorized platforms
• Clearl...