Client Retention Specialist - Front End

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

• Provide direct, client-facing support for day-to-day account servicing needs to ensure smooth and efficient operations
• Ensure accurate handling of account setup, updates, and maintenance, coordinating documentation and system inputs to maintain service integrity
• Respond to client inquiries and concerns promptly and professionally, offering resolution and follow-through
• Engage proactively with clients to support membership retention and renewals, reinforcing healthcare service value
• Lead client onboarding and benefit orientation, including installation and clear explanation of service expectations
• Coordinate closely with internal teams (underwriting, claims, finance, provider networks) for seamless client experience
• Prepare and present quarterly utilization reports with data-driven insights to help clients manage costs and make informed decisio...