Client Service Consultant

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Santam Personal Lines Contact Centre has position available for a Client Service Consultant who will be based in Hill on Empire, Parktown t o offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.

What will make you successful in this role?

Key Responsibilities

• Ensuring Quality of work is 95% as required by business standard.
• Sales target set out by business to be achieved in line with the growth strategy.
• Consistent achievement of agreed productivity.
• Ensuring Customer satisfaction, a positive client experience in line with organisational targets.
• Ensuring accurate completion of broker requests through first call r...