Client Service Representative at Olympia

Become the first point of contact for client inquiries at Olympia as a Client Service Representative. This role emphasizes delivering personalized support and understanding client needs in every call.
Olympia is seeking a dedicated Client Service Representative to manage incoming inquiries through the phone. Candidates should have a commitment to client satisfaction and strong communication skills. This position involves liaising between clients and internal teams, ensuring clients receive optimal solutions and support.
Key Responsibilities:
• Answer inbound calls and return voicemails promptly
• Perform direct outreach to clients for necessary documentation
• Explain transaction procedures and document requirements
• Assist clients with technical issues on our website
• Update client accounts with conversation notes
Requirements:
• High school diploma required; post-secondary education an asset
• 1-3 years of customer service experience preferred
• Pre...