Client Service Specialist

Client Service Specialist

We are hiring a Client Service Specialist to join our GroupQuest team. In this role, you’ll support brokers and clients by managing group benefits administration, resolving complex issues, and ensuring a seamless service experience.

Responsibilities

• Maintain regular communication with brokers and build relationships to ensure group needs are met.
• Price, prepare, and execute plan changes.
• Pull and prepare experience reports, including detailed reports for larger groups.
• Handle and resolve escalated claims, administrative, and billing issues.
• Assist with commission and contracting issues.
• Manage the submission and tracking of all MGA appointment letters.
• Process Agent of Record letters and termination letters.
• Manage overdue account notifications and pending terminations due to minimum participation requirements.

Qualifications

• Completio...