Job Description

The Role
We are seeking a Client Services IT Technician to join our Edmonton-based team. In this hands-on, client-facing role, you will provide technical support across computer systems, hardware, software, and basic networking. You will serve as the first point of contact for client IT issues, delivering prompt, professional, and high-quality support while ensuring systems operate efficiently and effectively.
Key responsibilities include:
Respond to client IT requests and troubleshoot desktop, laptop, and peripheral issues.
Install, configure, and maintain operating systems and software.
Perform basic network troubleshooting for LAN/WAN connectivity.
Provide guidance on IT solutions and best practices to clients.
Collaborate with team members to deliver tailored technical support.
Document solutions and maintain accurate records for reference.
Escalate complex issues to Tier 2 or senior support when ne...
            

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