Client Services Manager

The role of Client Services Manager is important to us. You will work closely with named Account Managers (AM) to support their clients with day-to-day requests regarding their mobile phones, networks and Telecoms. You'll be a natural communicator who thrives on engaging with customers - helping to resolve issues, discuss new products and find opportunities to add value.

We would love to welcome you to our Shrewsbury office, working hours of Monday to Friday 8:30am – 5:00pm or 9:00am – 5:30pm.

Your responsibilities day to day will be:

• Process resigns and new connection orders for your named accounts.
• Attend monthly/quarterly service review meetings with AM where required (either F2F or on Teams).
• Ensure phone answering takes priority and is answered in line with company guidelines (3 rings).
• Reporting and taking full ownership of any reports carried out.
• Log all relevan...