Client Services Manager

Leading the APAC unit comprised of 2-3 account management teams of 3-5 people each, you'll be responsible for ensuring that each team achieves targets and that the company has optimum service delivery with all managed accounts and new potential clients.

This includes reviewing KPIs, SLAs, account performance and taking responsibility for ensuring the reservation process is accurate and always correct. It also will involve representing SilverDoor at key client meetings and property partner events.

The role is fundamentally a management and operational role driven by sales with a key focus on improving conversion and achieving targets.

Managing business from existing accounts, developing new business streams from within those accounts and onboarding of any new accounts is a key aspect to this role.

Responsibilities

• Responsible for ensuring that their business unit as a whole achieves target
• Manages service levels and standar...