Client Services Operations Supervisor (Back Office)

OverviewThe firm, established in ****, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.PositionClient Services Operations Supervisor (Back Office)IndustryLogistics CompanyWorking ScheduleMonday to FridaySalaryPhp25,000-Php35,000BenefitsHMO13th Month PayJob RequirementsBachelor's degree holderWith at least 3-5 years of experience as Customer Support SupervisorCan attend face to face interviewCan start as soon as possibleJob ResponsibilitiesManages daily back-office customer service operations, addressing client inquiries through email and phoneEnsures responses to customer requests are timely, accurate, and professionalProvides coaching, training, and support to customer service staff to enhance performance and service qualityGenerates reports on inquiry volumes, resolution times, customer feedback, and overall team performanceServes as the main point of contact for esc...