Job Description
Lead strategic client initiatives as a Client Solutions Manager in Downtown Toronto. Drive operational excellence and client retention while managing high-performing teams in a full-time office setting.
As a strategic leader, you will oversee the client lifecycle by directing teams in Onboarding, Credit Operations, and Retention. Your focus on First Call Resolution (FCR) will promote operational efficiency and revenue growth. This role requires a data-driven leader who excels in managing client relationships and technical workflows.
Key Responsibilities:
• Coach and mentor teams to enhance client journeys
• Develop retention strategies while engaging with clients
• Manage daily operations for seamless service transitions
• Implement FCR strategies for maximum client satisfaction
• Conduct performance reviews and quality assessments
Requirements:
• 5+ years in a Call Centre or Contact Centre
• 5+ years of people management experience
• Proven success in ...
As a strategic leader, you will oversee the client lifecycle by directing teams in Onboarding, Credit Operations, and Retention. Your focus on First Call Resolution (FCR) will promote operational efficiency and revenue growth. This role requires a data-driven leader who excels in managing client relationships and technical workflows.
Key Responsibilities:
• Coach and mentor teams to enhance client journeys
• Develop retention strategies while engaging with clients
• Manage daily operations for seamless service transitions
• Implement FCR strategies for maximum client satisfaction
• Conduct performance reviews and quality assessments
Requirements:
• 5+ years in a Call Centre or Contact Centre
• 5+ years of people management experience
• Proven success in ...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application