Job Description
Lead client success initiatives as a Client Solutions Manager at Peninsula Canada, focusing on high-performing teams and customer satisfaction. Drive KPI delivery with your leadership skills in this office-based role.
In this pivotal role, you will manage onboarding, retention, and client relations to enhance customer experience. With 5+ years of call center and leadership experience, you’ll create a culture of First Call Resolution (FCR) while meeting growth targets. This role encompasses both data-driven analysis and high-touch client interactions.
Key Responsibilities:
• Coach teams to improve client experience and KPI delivery
• Manage daily performance of Client Solutions and Credit Operations
• Champion First Call Resolution strategy to boost satisfaction
• Conduct coaching sessions focusing on Quality Assurance and CSAT
• Monitor telephony metrics to meet service level agreements
Requirements:
• 5+ years of call center experience required
• 5+ years...
In this pivotal role, you will manage onboarding, retention, and client relations to enhance customer experience. With 5+ years of call center and leadership experience, you’ll create a culture of First Call Resolution (FCR) while meeting growth targets. This role encompasses both data-driven analysis and high-touch client interactions.
Key Responsibilities:
• Coach teams to improve client experience and KPI delivery
• Manage daily performance of Client Solutions and Credit Operations
• Champion First Call Resolution strategy to boost satisfaction
• Conduct coaching sessions focusing on Quality Assurance and CSAT
• Monitor telephony metrics to meet service level agreements
Requirements:
• 5+ years of call center experience required
• 5+ years...
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