Client Success Advisor

New York, New York, United States; Vancouver, British Columbia, Canada; Washington, District of Columbia, United States

Position Overview

Diligent is looking for an experienced GRC Advisor to join the team and work on key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM and value drivers established through combining people, process, and technology. The Client Success Advisor role is key to Diligent’s Customer Success retention strategy.

Key Responsibilities

• Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business processes and objectives
• Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals
• Collaborate with clients on internal roa...