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Client Success Manager

📍 Reliance High Tech • London, England, United Kingdom • Posted June 10, 2026

Full-time Posted June 10, 2026
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Job Description

Responsibilities


  • Manage appointed client accounts with clear governance, including regular reviews, account plans, stakeholder engagement, risk registers, action logs and agreed reporting.

  • Maintain a clear view of client health, using service performance, KPI and SLA data, client feedback, open actions, relationship status and commercial indicators to identify risks and improvement opportunities.

  • Coordinate activity across Sales, Service, Projects, Design, Technical Support, Professional Services Technicians, Sales Administration, Finance and other internal teams to ensure client priorities are understood and progressed.

  • Maintain visibility of quote requests, variations, renewals, expected orders and day-to-day commercial activity, ensuring client requirements are captured, qualified and progressed through the correct internal route.

  • Keep CRM records accurate and current, including account priorities, actions, ...

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