Job Description
**About Us**:
At RateHawk, part of the fast-growing Emerging Travel Group, we’re on a mission to revolutionize the travel industry with cutting-edge technology and unparalleled customer service. We pride ourselves on our dynamic, innovative culture and are seeking seasoned professionals from the travel industry who are passionate about building the best customer service in the region.
**The Role**:
As our Cluster Service Leader for the North & South America Cluster, you will be the driving force behind managing our regional support operations. Your primary focus will be to manage our Local Support Team and Back Office Teams, drive continuous service improvements, and ensure seamless coordination across teams—all while aligning service performance with our business goals, budget and partner needs.
**Requirements**:
- Maintain operational efficiency across the entire support cluster, ensuring all processes, systems, and tools are functioning optimally.
- Develop, implem...
At RateHawk, part of the fast-growing Emerging Travel Group, we’re on a mission to revolutionize the travel industry with cutting-edge technology and unparalleled customer service. We pride ourselves on our dynamic, innovative culture and are seeking seasoned professionals from the travel industry who are passionate about building the best customer service in the region.
**The Role**:
As our Cluster Service Leader for the North & South America Cluster, you will be the driving force behind managing our regional support operations. Your primary focus will be to manage our Local Support Team and Back Office Teams, drive continuous service improvements, and ensure seamless coordination across teams—all while aligning service performance with our business goals, budget and partner needs.
**Requirements**:
- Maintain operational efficiency across the entire support cluster, ensuring all processes, systems, and tools are functioning optimally.
- Develop, implem...
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