Job Description
Application Support Analyst – Capital Market Department
We are seeking a talented Application Support Analyst to join our dynamic Capital Market Department!
As Application Support Analyst, you are responsible for supporting users of Capital Market applications by responding to their requests and resolving incidents. You play a pivotal role between Business and other IT roles on Run related topics.
Responsibilities- Resolve incidents impacting users swiftly and efficiently, with thorough investigation and communication throughout the incident lifecycle.
- Proactively identify workarounds and coordinate stakeholders during significant incidents.
- Communicate clearly and promptly to users, senior management, and other IT stakeholders.
- Handle user requests promptly and prioritize them based on urgency and impact.
- Escalate requests when necessary while remaining the primary point of contact.
- Drive sustain...
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