Collections Analyst

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities

• Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
• Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
• Recognizes trends for non-payment and resolves issues by engaging internal partners.
• Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolut...