Collections Specialist

Responsibilities

• Track, record, and reconcile assigned customer accounts.
• Contact past-due customers to request payment and resolve outstanding balances.
• Process payments and assist with arranging payment timelines or installment plans when necessary.
• Identify gaps in supporting documentation or invoices and notify the assigned collector.
• Provide required invoice documentation to customers, including printing, resubmitting, uploading, or emailing materials to support payment processing.
• Ensure all paperwork is accurate, complete, and available to support timely collections.

Invoice & Documentation Management

• Provide required invoice documentation to customers, including printing, resubmitting, uploading, or emailing materials to support payment processing.
• Ensure all paperwork is accurate, complete, and available to support timely collections.

Reporting & Data Analysis <...