Collections Team Leader

Remote Employee BPO has an outstanding opportunity for you!

Role: Collections Team Leader
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Schedule: Shifting Schedule (Following US timezone) 
Work Setup: Work From Office (Pasudeco Tower, Capital Town, City of San Fernando, Pampanga)

Job Summary:

We are looking for a results-driven Collections Team Leader to manage and develop a team of first-party collections agents for a Telecom account. The ideal candidate has proven experience leading inbound and outbound first-party collections, a track record of driving save rates and quality scores, and a hands-on coaching style. This role owns the critical nesting-to-production transition — getting newly trained agents to target performance within 2 wee...