Job Description
Incident Management: Serving as the point of contact during major outages, security breaches, or site emergencies, coordinating immediate triage and escalations. (1, 2)
System Monitoring: Overseeing the real-time observation of IT networks, CCTV feeds, access control, and fire life safety systems. (1, 2)
Team Leadership: Managing shift schedules, leading training, and conducting performance appraisals for command centre operators and analysts. (1, 2)
Vendor & SLA Management: Ensuring system uptimes, meeting organizational service level agreements (SLAs), and coordinating with external contractors or law enforcement. (1, 2, 3)
#J-18808-LjbffrApply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application