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Commercial Operation Tower Lead

📍 CHUBB • Malaysia, Malaysia, Malaysia • Posted June 21, 2026

Regular - Full time Posted June 21, 2026
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Job Description

  • Chubb policies and regulations.
  • Escalate and investigate potential fraud, privacy, or control breaches.
  • Partner with Quality, Risk, and Audit to ensure audit readiness and continuous improvement.

  • Collaboration & Radical Transformation

  • Collaborate with Operations, Claims, Finance, Underwriting, IT, CBSP, AI, and Regional Operations teams to improve efficiency and alignment.
  • Drive standardization, automation, and best practice sharing across commercial operations.
  • Support onboarding of new markets or functions into CBSM to ensure smooth transitions and process stability.
  • Contribute to Radical Transformation by identifying workflow simplification and automation opportunities.

  • Insight & Digital Enablement

  • Provide insights to Regional Operations on digital and automation opportunities.
  • Partner with technology, analytics, and AI teams to enhance workflow, accuracy, and efficiency.<...

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