Communications Coach

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

The Communications Coach is responsible for empowering customer support agents to deliver a 5-star experience. The position involves coaching agents on navigating the unique dynamics of a peer-to-peer car-sharing marketplace, ensuring every interaction with hosts and guests is personable, professional, and reflects the adventurous brand spirit.

Responsibilities

• Coach agents to balance empathy for community members (hosts and guests) while maintaining professional boundaries.
• Provide targeted...