Community Management Lead

The Community Management Lead drives trust, preference, and positive word‑of‑mouth for Maya by leading best‑in‑class community management across owned channels and high‑visibility platforms such as Facebook Groups and Reddit.

This role owns the day‑to‑day execution of community management, ensuring all interactions are human‑ and empowerment‑centric, aligned with Maya’s Community Voice principles, and delivered with consistency and speed.

This position also leads social listening and sentiment reporting, bringing the customer voice into internal decision‑making, while guiding teams to manage large‑scale, highly visible communities that directly influence brand trust and business outcomes.

What you will do:

• Lead the execution of Community Management programs and initiatives across priority platforms, ensuring alignment with group‑ and company‑level OKRs and measurable contribution to positive sentiment while minimizing negative senti...