Complaint Consultant

The Complaint Consultant role is a key member of the Canadian Complaints Office team and reports to the Director of the Complaint Office. The team is responsible for critical functions of handling complaints for the Canada Segment and supporting the reporting and regulatory needs.

Position Responsibilities

Partnering with key stakeholders such as legal and compliance

Supporting Regulator requests by phone and email

Reviewing and gathering information related to new, ongoing and historical Complaint cases

Writing formal responses to regulatory inquiries

Supporting regulatory reporting on Complaint files

Required Qualifications

Experience with formal written communication

Experience working with (or in) Compliance functions

Experience working with regulators

Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be r...