Job Description

ExtraCare Charitable Trust are looking for a Complaints Administrator!

Are you an experienced Complaints Administrator looking to develop your career with an award winning, forward-thinking charity?
We have an exciting opportunity for a Complaints Administrator to join our team based at our Head Office in Coventry. At The ExtraCare Charitable Trust, you’ll play a vital role in ensuring our complaints process is managed efficiently and professionally, helping us continuously improve the services we provide.
The ideal candidate will have previous demonstrable experience within a similar role, be flexible, motivated and adaptable to change. If this sounds like you, please read on for more details!
Key Duties: 
Monitor the corporate complaints inbox. Record and triage complaints consistently and promptly. Ensure all such complaints are effectively prioritised, categorised and actioned.
Manage the response for co...
            

Apply for This Position

Ready to take the next step? Click the button below to submit your application.

Submit Application