Complaints Assurance Analyst

Embark on a rewarding and challenging career as a Complaints Assurance Analyst with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.

As a Complaints Assurance Analyst in Complaints Assurance, you strengthen our complaints control environment through disciplined assurance work, clear insight, and effective stakeholder engagement. You turn complaints and assurance data into decision-useful outputs for senior stakeholders and product teams, helping us improve customer outcomes and business performance. You help us embed evolving Financial Conduct Authority complaints policy requirements into day-to-day practices and assurance routines, while delivering high-quality work to agreed timelines.

Job responsibilities