Complaints Data Analyst

Job Description

To support the Complaints Function with all Group data analysis & reporting requirements, including regulatory returns, Board level updates, Fair Value Assessments and generating data triggers which initiate our root cause analysis programme of work.

Responsibilities

• Generation of analysis and reports which drive business decisions in regards to Complaint handling.
• Work with relevant areas of the business to understand and resolve data source and quality challenges.
• Deliver improvements such as automation, to our current process to improve workflow and data quality.
• Create dashboards to provide insight to internal stakeholders re Complaints performance.
• Complete Fair Value Assessments to ensure our products have the relevant Complaints information available.
• Assist with the production of all reporting requirements for the Complaints function e.g. UK ExCo packs, APAC Board, GIVM and...