Concierge Manager

Overview:

We are seeking a Concierge Manager to ensure seamless resident support, efficient visitor handling, and smooth daily operations within the community. The role focuses on delivering exceptional service, maintaining accurate records, and coordinating with teams to resolve resident concerns promptly.

Job Description:

1. Billing & Community Service Charge Management

• Send timely monthly billing reminders and invoices for community service charges.
• Maintain accurate records of payments and follow up with residents for pending dues.
• Ensure all charges are processed efficiently in coordination with relevant departments.

2. Resident / Tenant Support

• Provide prompt support to residents/tenants, addressing concerns and resolving issues effectively.
• Maintain a high standard of quality assurance within the community environment....