Job Description
Elevate customer service solutions as a Consultant for Genesys Cloud and Salesforce, focusing on crucial migrations and integrations. Support the shift from Open CTI to cutting-edge CX Cloud.
We are seeking a knowledgeable Genesys Cloud and Salesforce Integration Consultant to facilitate essential migration projects for our long-term client. Your role will involve optimizing contact center operations through advanced integration strategies, ensuring seamless functionality and enhanced service delivery. Engage collaboratively with technical teams to assess needs and implement effective solutions.
Key Responsibilities:
• Lead the transition from Open CTI to CX Cloud
• Design and optimize integrations with Salesforce
• Work with stakeholders for requirement definition
• Recommend best practices for system architecture
• Troubleshoot integration and data synchronization issues
Requirements:
• Demonstrable experience with Genesys Cloud integrations
• Strong kno...
We are seeking a knowledgeable Genesys Cloud and Salesforce Integration Consultant to facilitate essential migration projects for our long-term client. Your role will involve optimizing contact center operations through advanced integration strategies, ensuring seamless functionality and enhanced service delivery. Engage collaboratively with technical teams to assess needs and implement effective solutions.
Key Responsibilities:
• Lead the transition from Open CTI to CX Cloud
• Design and optimize integrations with Salesforce
• Work with stakeholders for requirement definition
• Recommend best practices for system architecture
• Troubleshoot integration and data synchronization issues
Requirements:
• Demonstrable experience with Genesys Cloud integrations
• Strong kno...
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