Job Description
**RH: Marisol Zavala**
**Position: Production support Engineer**
**Location: Mexico City | Toluca**
**Industry - Sector: Financial Services - Banking**
**What you’ll do?**
- Provide a full scope of daily production support service, including live incident resolution as well as post-resolution issue management activities.
- Provide workarounds/resolutions with participation in crisis calls.
- Technical expertise in finding the root cause of major system issues - inputs based on business/operational requirements.
- Participate and contribute to the implementation of automations/new concepts to support production in the team.
- Ensure the use of best practices through compliance with the Group Compliance Policy.
- Creating batch plans and supporting weekend releases, raising production change orders, supporting various testing activities related to new implementations.
- Be part of Review, design and reengineering of processes with new technologies to impr...
**Position: Production support Engineer**
**Location: Mexico City | Toluca**
**Industry - Sector: Financial Services - Banking**
**What you’ll do?**
- Provide a full scope of daily production support service, including live incident resolution as well as post-resolution issue management activities.
- Provide workarounds/resolutions with participation in crisis calls.
- Technical expertise in finding the root cause of major system issues - inputs based on business/operational requirements.
- Participate and contribute to the implementation of automations/new concepts to support production in the team.
- Ensure the use of best practices through compliance with the Group Compliance Policy.
- Creating batch plans and supporting weekend releases, raising production change orders, supporting various testing activities related to new implementations.
- Be part of Review, design and reengineering of processes with new technologies to impr...
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