Job Description

Accountabilities:
First point of contact for consumers via telephone
Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.
Provide disclosures to consumers.
Assist consumers in filing disputes for all products.
Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.
Research dispute requests to ensure disputes are accurate and warranted.
Educate consumers educating them on reports, claim information, reason codes, etc.
Researching multiple databases for consumer’s information.
Work with Dispute and Resolution teams to resolve consumer disputes.
Document records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (MBS, Salesforce).
Perform other duties as assigned.
Technical Skill:
        

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Consumer Advocacy Representative

Job Description

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