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Consumer Care Executive

📍 ADM • Hinton Saint George, England, United Kingdom • Posted June 23, 2026

Full-time Posted June 23, 2026
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Job Description

Job Description

The B2C Consumer Experience Executive is responsible for delivering a high-quality experience to consumers across all contact channels, while acting as the voice of the consumer within the organisation. The role manages enquiries, complaints, and feedback, and partners closely with internal teams to resolve issues, identify trends, and drive continuous improvement across products, service, and processes.
This role can be based in London or Somerset.

Main Responsibilities:
Consumer Support & Case Management

  • Manage consumer enquiries, feedback, and complaints across multiple channels (phone, email, social media, webforms, third-party platforms & distributors)
  • Provide timely, empathetic, and accurate responses in line with service level agreements (SLAs)
  • Investigate and resolve complex cases, including product quality, delivery issues, and service concerns
  • Escalate critical or high-risk cases in accord...

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