Job Description
Talent Solutions, part of Manpower Group, for an important pharmaceutical client based in Florence, is currently recruiting for a
Contact Center Associate
For a fixed term contract
The resource will be part of the Company Group managing customer service and order to cash processes for Italian Companies, and, in particular, will be integrated in Contact Center Department, reporting directly to the Service Operations and Digital Channels Manager.
He/she will be responsible to manage customer relationship outbound (promotional/commercial focus) and inbound (first level for customer enquiries), with the objective to centralize and optimize contacts for a specific target of customers, also through new channels for interaction.
MAIN ACTIVITIES AND RESPONSIBILITIES
• Customer relationship outbound: management of promotional campaigns / order collection by phone and through CRM ...
Contact Center Associate
For a fixed term contract
The resource will be part of the Company Group managing customer service and order to cash processes for Italian Companies, and, in particular, will be integrated in Contact Center Department, reporting directly to the Service Operations and Digital Channels Manager.
He/she will be responsible to manage customer relationship outbound (promotional/commercial focus) and inbound (first level for customer enquiries), with the objective to centralize and optimize contacts for a specific target of customers, also through new channels for interaction.
MAIN ACTIVITIES AND RESPONSIBILITIES
• Customer relationship outbound: management of promotional campaigns / order collection by phone and through CRM ...
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