Job Description
Enhance customer engagement as a Contact Center Integration Consultant with Teqfocus. Spearhead the Open CTI to CX Cloud migration, integrating Salesforce and Genesys Cloud solutions.
Teqfocus is looking for a skilled consultant with hands-on experience in both Genesys Cloud and Salesforce Service Cloud. You will be responsible for leading migration initiatives while assessing architecture and providing strategic recommendations for performance improvements. This role requires close collaboration with team members and is focused on the effective integration of telephony systems within enterprise environments.
Key Responsibilities:
• Direct migration from Open CTI to CX Cloud solutions
• Design and implement Salesforce and Genesys integrations
• Gather requirements with business and technical stakeholders
• Recommend best practices for high-quality architecture
• Provide troubleshooting for integration and telephony issues
Requirements:
• Proven experience wit...
Teqfocus is looking for a skilled consultant with hands-on experience in both Genesys Cloud and Salesforce Service Cloud. You will be responsible for leading migration initiatives while assessing architecture and providing strategic recommendations for performance improvements. This role requires close collaboration with team members and is focused on the effective integration of telephony systems within enterprise environments.
Key Responsibilities:
• Direct migration from Open CTI to CX Cloud solutions
• Design and implement Salesforce and Genesys integrations
• Gather requirements with business and technical stakeholders
• Recommend best practices for high-quality architecture
• Provide troubleshooting for integration and telephony issues
Requirements:
• Proven experience wit...
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