Contact Center Operations Supervisor

LOCATION

Manila, PH

POSITION OVERVIEW

MCI is a fast‑growing tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions to diverse industries. With a strong call center footprint and both on‑site and remote agents, MCI enhances customer journeys, drives scalability and reduces costs.

We are seeking a results‑driven  Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. The supervisor will manage day‑to‑day operations, drive performance, and ensure service excellence across client campaigns. The role requires strong leadership, coaching ability, and a passion for high performance.

POSITION RESPONSIBILITIES

• Supervise and support a team of contact center agents to meet performance targets and client SLAs.
• Monitor real‑time operations, manage schedules, and ensure adherence to workforce plans....