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Contact Centre Advisor (Fixed-Term Contract)

📍 Fred. Olsen Cruise Lines - Shore Based • Ipswich, England, United Kingdom • Posted June 01, 2026

Fixed Term - Full Time Posted June 01, 2026
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Job Description

Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.

Due to a period of increased demand, we are now strengthening our Contact Centre team with a Contact Centre Advisor in our Ipswich Head Office on a 6-month fixed-term contract.

The day-to-day duties for this role include:

  • Create, amend, and upgrade test cruise bookings within the new booking system, including adding applicable extras.
  • Replicate existing live bookings from the current booking system into the new platform to ensure accuracy and continuity during testing.
  • Execute a range of predefined testing scenarios as assigned by the Assistant Reservations Man...

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