Contact Centre Assistant Manager

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Resourcing Specialist @ Lloyds Clinical | CertRP | BSc (Hons) Psychology

Are you passionate about delivering exceptional customer service and leading teams to success? Lloyds Clinical are recruiting for a Contact Centre Assistant Manager to join our dynamic Patient Services team, leading and monitoring the daily operations of the contact centre. This is a pivotal role where you will ensure optimal team performance, adherence to quality standards and enhancement of the patient experience.

Key responsibilities:

• Manage and monitor contact centre and team performance to deliver KPIs, targets, qua...