Job Description
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Johannesburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About our company
Clicks Group
Introduction
To manage the Central Pharmacy Call Centre and ensure that professional service is provided to customers by Call Centre Staff. Ensure Service Level Agreement (SLA) requirements are met. Ensure pharmacy call centre systems and solutions support customer service outcomes.
Job Objectives:
- To effectively lead and manage the Clicks Central Pharmacy Call Centre in line with the company health strategy, to achieve commercial, professional and operational excellence
- To supervise the workload of the team by scheduling resources according to operational requirements, to optimise service provision and administrative support across the w...
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