Contact Centre Manager

Contact Centre Manager Location: Johannesburg, South Africa Reporting Line: Head of the Call Centre, with an operational reporting link to an international office in Europe where required. Salary: R35 000 – R40 000 basic per month (maximum total CTC of R50 000) Please note interviews will be held early next week. Only short listed candidates will be contacted. Working Hours: Governed by business operating hours in South Africa and the United States, subject to operational requirements and the company’s rostering system Role Purpose The Contact Centre Manager is responsible for providing strong leadership and strategic direction to a multi-functional, in-house contact centre operation. The role requires a proactive, visible, and disciplined leadership style, acting as a role model for professionalism, accountability, and service excellence. This position is accountable for operational efficiency, people management, service delivery, and customer experience across frontline, Tier 2, ...