Content Designer

Role summary

As a Content Designer, you’ll meet users’ needs with content that makes complex information and processes easy to understand so people can complete essential tasks.

You’ll take a high‑level view of end‑to‑end journeys, ensuring content supports policy intent and works across digital and non‑digital channels, collaborating closely with user researchers, designers and other specialists from discovery onwards.

Experience working for public sector organisations, specifically across pensions is desirable for this position.

Key responsibilities

Own content design across journeys (end‑to‑end)

• Create, evaluate, update and review content across all stages of the end‑to‑end user journey, ensuring the right information appears in the right place and format.

• Take a high-level view of how a user’s content journey maps to business processes, keeping holistic needs and life events at the centre of jou...