Job Description
Responsibilities
- Lead and manage a 50+ member content operations team to deliver high‑quality catalog output at scale
- Oversee end‑to‑end product content workflows including onboarding, updates, translations, and promotional requests
- Ensure SLA compliance and optimize case handling performance across content operations
- Build and maintain structured reports and dashboards to track productivity, turnaround times, and GMV impact
- Collaborate with merchants and internal commercial teams to align content execution with revenue goals
- Identify bottlenecks and implement process improvements to increase speed, accuracy, and scalability
- Drive automation initiatives (data scraping, structured catalog uploads, image optimization workflows) to enhance operational efficiency
Qualifications
- Strong leadership experience managing large operational teams
- Deep understanding of content operations, ...
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