Content Specialist (Technical Writing)

Content Specialist (technical writing)
MX-DF-Mexico DF
**Description**:
At Percepta, we bring first-class service across each market we support.
**As a Content Specialist**working on-site in **Mexico City**, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You'll Be Doing**
You will be responsible for the creation and maintenance of program specific information within the client provided Global Knowledge Base built on social software.
This role uses the latest social technology, such as forums, blogs, podcasts, gamification, RSS, wikis, videos, and user-generated content, to ensure contact center agents can deliver the best experience to their customers.
This role can create either Agent facing or Customer facing content.
This role will act as a Subject Matter Expert (SME) and will be a partner with internal and external clients to ensure accura...