Job Description
Responsibilities
- Supervise a team of Life claims associates and oversee daily operations to ensure productivity standards are met
- Interpret and communicate contractual language in Life and Accident policies
- Provide technical expertise to resolve complex claim issues and review high-cost claims for accuracy and compliance
- Evaluate daily workflows in the Onbase platform and manage workload distribution
- Identify process improvement opportunities and conceptualize technical solutions to increase unit efficiency
- Conduct quality review audits to ensure proper coding, documentation, and regulatory compliance
- Mentor and develop team members through regular feedback, performance appraisals, and stretch assignments
- Partner with cross-functional teams including Policy Services, Customer Service, and Legal to achieve organizational goals
Requirements
- 3+ years of experience ha...
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