Contract Administrator – Fleet

Reporting to: Contract Administration Supervisor

Job summary

This role involves coordinating and managing customer service requests and acting as first line support for clients via telephone, email and online portals.

The Contract Administrator will ensure that queries are responded to in a timely manner, as well as providing great customer service to our clients.

The Contract Administrator is also a key contact for engineers to assist in queries and resolve issues that may arise in a friendly and professional manner.

Key Responsibilities Include (but not limited to):

• Initial handling and logging of various client requests via telephone, email or online portals.
• Answering the phone in a timely manner and directing calls / taking messages accordingly.
• Liaise with and provide feedback to customers on the progress of jobs.
• Liaise with external contractors.
• Generating jobs on the Corrige...