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Control Tower Analyst – GICS (Technical Service Delivery)

📍 Lenovo • Bengaluru, Karnataka, India • Posted June 13, 2026

Full-time Posted June 13, 2026
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Job Description

Description and Requirements

Key Responsibilities

1. Monitoring, Reporting & Governance

  • Monitor aged projects, open actions, and delivery risks across GICS portfolios
  • Prepare and maintain real-time workload and performance reports
  • Support critical situation (CritSit) escalation reporting and leadership visibility
  • Perform ad-hoc operational analysis to support Geo Leaders and senior leadership decision-making.

    • 2. Operations Enhancement Tracking

  • Track operational improvement initiatives across ITC/CFS
  • Maintain benefits realization, milestones, and progress reporting
  • Highlight delays, risks, and dependencies to stakeholders

    • 3. Outage & Incident Tracking

  • Track and report service outages within GICS
  • Consolidate outage data, trends, and impact analysis
  • Support leadership reporting on recurring issues and...

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