Job Description
About the Role
Help at Hand Support Services is a growing Melbourne-based NDIS provider looking for a motivated Coordination Admin Officer to be an essential part of our coordination team. This is a first-point-of-contact role focused on client intake, admin support, and coordination assistance — with a clear, structured pathway to a full Care Coordinator position within 12-18 months.
We're not holding out for someone who already has all the experience — we're looking for someone with the right foundation, the right attitude, and the drive to grow. If you have a background in disability, aged care, community services, or health administration and you're ready for the next step, this is the opportunity to take it.
Key Responsibilities
Help at Hand Support Services is a growing Melbourne-based NDIS provider looking for a motivated Coordination Admin Officer to be an essential part of our coordination team. This is a first-point-of-contact role focused on client intake, admin support, and coordination assistance — with a clear, structured pathway to a full Care Coordinator position within 12-18 months.
We're not holding out for someone who already has all the experience — we're looking for someone with the right foundation, the right attitude, and the drive to grow. If you have a background in disability, aged care, community services, or health administration and you're ready for the next step, this is the opportunity to take it.
Key Responsibilities
- Manage new client enquiries via phone, email, and referrals
- Conduct intake assessments and gather required participant information
- Coordinate onboarding pro...
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