Job Description
Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.
The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers.
Functions:
- Continuous evaluation, through listening, monitoring, etc.
- Feedback Individual/group sessions with agents.
- Management - Coordination and continuous monitoring of the team of agents.
- Creation and monitoring of action plans to achieve objectives.
- Constant reporting to platform managers.
- Control of the sizing and balance of the workload.
- Resolution of doubts and incidents.
- Team management and motivation.
- Quality Management.
What are we looking for?
- We are looking for an experienced Call Center coordinator for a...
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